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On this page you will find useful information about using WeLoveCards.co.uk, along with answers to many Frequently Asked Questions. If you have a query that isn't answered on this page, why not contact us?
Cancelling Your OrderIf at any time within 7 working days of our sending an e-mail to you accepting an order, you decide that you would like to cancel or return your order then you have the right to do so by following the procedures set out below:
Non-personalised products
You must inform us in writing or by e-mail. We must receive your written notice withdrawing your order within the 7 day period referred to above. If you do withdraw your order, you must return to us any products delivered to you by us under the withdrawn order, and we will repay any amounts paid by you to us in respect of that order (except postage and packing costs) within 30 days. You must pay the costs of returning any products to us.
Personalised products
If you wish to cancel an order for personalised products, you must inform us immediately to enable us to stop the personalisation process. We will then take all the necessary steps to minimise any financial liability on your part, but must emphasise that, once the personalisation process has started, you will be liable to pay in full for any part of your order which has been personalised prior to your cancellation, and any reasonable administrative or delivery costs incurred by us as a result of your cancellation.
If your order has already been despatched when we receive your cancellation, you will have to return the goods to us and you will be liable for return shipping costs. For more information about returning your order, see returning goods.
Here at welovecards.co.uk we look to combine traditional retail values with the most up to date technology to offer an easy and enjoyable card shopping experience.
A major part of this equation is customer service.
For this reason we are dedicated to dealing with any issues users of the site may have. From needing more product information to dealing efficiently with any problems that may arise, our staff will be only too happy to help.
Please feel free to contact us about any aspect of our site and we will be pleased to assist you. All communications will be dealt with as quickly as possible. You may contact us in one of the following ways:
Telephone: +44 (0)1752 777901
Fax: +44 (0)1752 777901
e-mail: enquiries@welovecards.co.uk
Post: We love cards Ltd, 30 Langmead Road, Plymouth, PL6 5TA
Making a complaint
If you have any complaints about our policies, services or products, please contact us straight away in one of the following ways:
Telephone: +44 (0)1752 777901
Fax: +44 (0)1752 777901
e-mail: enquiries@welovecards.co.uk
Post: We love cards Ltd, 30 Langmead Road, Plymouth, PL6 5TA
Your complaint will be handled by Corrina Deane (Managing Director) or Cheryl Bicker (Company Secretary). Should you make a complaint about any aspect of our business, we promise you the following:
We will acknowledge your complaint within 3 working days (i.e. Monday to Friday)
At that time, we will advise you of the likely time-scale to resolve your complaint
You will be kept informed about the progress of your complaint
Should we need to modify our procedures or policies on discovering a problem, we will endeavour to do so.
We will follow up any such changes that we have made to our procedures, to ensure they are working and have indeed resolved the issue.
The information, text, sounds and graphics you can see or hear on this website are protected by copyright. This web site is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this web site. You are only permitted to access and view the web site and print a hard copy of your completed order form as a record of your transaction with us.
VAT (Value Added Tax) is charged on most goods within the European Union. Our products are charged at 17.5% VAT in the United Kingdom, this is included in the prices quoted on the web site.
All orders for delivery within the European Union will be treated in the same way as those in the UK.
British forces Overseas (BFPO's)
H.M Customs & Excise now require that we have proof of eligibility for exemption of VAT prior to any refund. This confirmation must now be sent to us either by mail or fax on an official Service letterhead, signed by the individual's Commanding Officer. We will refund VAT straight away following receipt of the correct supportive documentation.
To save you both time and effort, many of our cards can be personalised. This is clearly stated in the card's description to help you make the right selection.
Plus, it's simple to do; at the checkout, select the card you want printed, type in your message, choosing from 5 fonts andf 5 colours. You can then have it delivered to your own address with the rest of your order, or direct to the recipient by providing us with their address details - easy! It's great value too, as we will undertake all this for the tiny cost of 50 pence per card!
Please note at this time welovecards.co.uk only accept orders from countries inside the European Union.
Postage and packing costs are calculated using one or a combination of the following factors:
The type of postage chosen i.e. first class, second class
The weight of the order
If any fragile items are included i.e. picture frames
How many addresses items are posted to
The country of addressee/s
Main delivery charges are detailed at the checkout, after you have given us your delivery information. You will be given a breakdown of your order, including any postage and packing costs before being asked to confirm. Confirmation by you of the order is taken as acceptance of these charges.
The rates listed below are based on royal mails costs as stated on August 2005 and are therefore subject to change if the postal rates are increased.
Delivery to the UK
Postage and packing costs for card only orders delivered to one address are detailed below:
Weight 60g 100g 150g 200g 250g 300g 350g 400g 450g 500g 600g 700g
2nd class 65p 75p 90p £1.00 £1.15 £1.25 £1.35 £1.55 £1.70 £1.90 £2.15 £2.40
1st class 70p 90p £1.05 £1.20 £1.35 £1.50 £1.65 £1.80 £2.00 £2.20 £2.45 £2.95
Delivery outside the UK
All orders are sent using Royal Mail’s air service and will be charged postage and packing according to its weight and destination. Below is the cost of sending cards only to one address.
Weight 60g 100g 150g 200g 250g 300g 350g 400g 450g 500g 600g 700g
Airmail £1.80 £2.25 £2.70 £3.10 £3.55 £3.90 £4.40 £4.75 £5.25 £5.60 £6.45 £7.30
At We love cards limited, we are committed to protecting your privacy. We only use the information you have provided to process your orders and to provide an efficient service.
When you register, we request your name, address (with full postal code), e-mail address, telephone number; this is stored on a very secure site and is only kept to make your life easier upon return visits. We will offer you the choice to either opt in or out of us using this information to contact you about important changes to the web site, new services, and special offers that we think you will find valuable.
When you place an order you will be redirected to our checkout provider � Paypal, this information is not saved or stored other than to process your order efficiently and to notify you immediately, should any problems arise. We love cards limited does not have access to your payment details as you are dealing purely with Paypal at this point of the checkout process.
Your choice of cards and comments also enable us to maintain an up-to-date web site, which reflects our customers' preferences. We monitor customer traffic and shopping patterns to help us to continually develop our products and web site to tailor it to suit your own needs.
We love cards Limited does not sell, trade, rent or pass on your information to other parties.
If we decide to change our privacy policy, we will ensure that these changes are contained on this page so that you will always be aware of what information we collect, how we use it and under what circumstances we disclose it.
We welcome your questions and comments about privacy. Please contact us on enquiries@welovecards.co.uk
We are confident that you will be completely satisfied with your order. However if you are not, contact us within 7 working days of receiving your e-mail accepting the order, either by e-mail, telephone or fax and you may return the goods to us. We shall issue you with a returns code and ask for a brief explanation of why you were not satisfied.
Non-personalised Products
We will issue a full refund for the price of any item returned to us in its original condition. Unfortunately we can only refund delivery charges if the return is the result of our error.
Personalised Products
We will issue a full refund for any returned personalised cards if the cards delivered do not conform to the instructions and criteria that you gave in your order or subsequent instructions.
Please refer to our Terms and Conditions for further details.
Research suggests that security is one of the biggest single influencing factors as to why people do not shop on the internet. It is understandable; to a large extent many companies - including or own - are unknown. This is one of the reasons for our policy of openness. We are more than happy to share all of our company details with you, and moreover actively encourage feedback, be it good, bad or indifferent. We are also happy to share with you the following security policies - both online and offline.
Online security
Rather than handle your credit/debit card details through our system, we take online payments using the secure payment service provided by Paypal. Paypal are dedicated providers of online card security. Once again when the link is established between your browser and Paypal's servers (this occurs when you are transferred initially from our site to Paypal), all communication, including your card details, is encrypted. Paypal's secure servers use Thawte 2048 bit encryption systems and welovecards.co.uk uses 128 bit SSL.
When your card is accepted, Paypal's server sends a confirmation to our site. We therefore never access your credit/debit card details. It is impossible for anyone to capture your card details from our site as they are never stored on or transferred through our server.
If you would like more information on Paypal, their website is www.paypal.com
To ensure complete security however, you also need to do your bit. Always keep your login password a secret for example. T his common sense approach combined with our online security measures, ensures total security is guaranteed with welovecards.co.uk
Off-line security
Security on the internet tends to focus on online issues. However as described above, offline security is something we take very seriously at welovecards.co.uk. We can categorically state that none of our customer's card details will be stored. They are only used by Paypal to process the order.
If you require any further assistance on issues of security, then please do not hesitate to contact us at enquiries@welovecards.co.uk
Welovecards.co.uk takes any problem with the site seriously, so if you experience an error or have any problems in using the site we would very much like to hear from you. When reporting a problem, please include as much information as you can including:
Where you were on the site
Any error messages which you received
The time the error occurred
Which browser you were using
To report an error you can e-mail our technical staff on enquiries@welovecards.co.uk.
We try to respond quickly, so if you are stuck please get in touch and let us help you.
Welovecards.co.uk attempts to ensure that the information, text and graphics on this website are accurate. Although we regularly review and update the website, we give users no warranties and accept no responsibility as to the accuracy of the material on this web site or other legal responsibility, other than set out in our terms and conditions, to the extent that we have accepted an order from such users.
Welovecards.co.uk takes all reasonable steps to ensure the web site is free from infection by viruses or anything else with contaminating or destructive properties but makes no warranty or guarantee that the website is free from such.
Unfortunately, because of the nature of selling via the internet and product variability, we cannot guarantee that the product colours will be of an exact likeness as seen or described. The colours and dimensions of the products portrayed on the site are merely there as a guide. We do all that is possible to portray the products as close to their actual colour, but we have no control over your personal computer and its settings. Therefore colours of products may vary slightly “in the flesh” from the colour that is portrayed on the web site.
Copyright © 2007 - We Love Cards Ltd - 